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Privacy Policy

Privacy Declaration

Your privacy is important to us. KELOCELL, LDA is providing this notice to describe and explain its information collection practices, and the choices you can make about the way your data is collected and used.

All data collected will be treated in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016.

The information we collect and how we collect it

Personal data such as your name, email and telephone number are only obtained when voluntarily sent through the contact form.

Technical information, such as details about your device and IP address, may be collected, due to the use of some other technologies that we use from Google or Facebook especially for retargeting (an option that allows us to present personalized advertising to visitors on our website) .

KELOCELL, LDA collects this information in several ways:

  • Through registration, searches and other online forms;
  • By providing technical support, live-chat or service information;
  • Through the process of maintaining and updating our services;
  • Through automated means, such as cookies;
  • Through your interest in KELOCELL, LDA advertisements placed on third-party websites.

The information you provide is intended to be used by KELOCELL, LDA within the scope of the contractual and/or commercial relationship it has with you or your organization.

Retention period

The retention period applies to user-level and event-level data associated with cookies, user identifiers (e.g. User-ID) and advertising identifiers (e.g. DoubleClick cookies, Google Advertising ID). Android, Apple identifier for advertisers, Facebook Ads, among others).

User and event data retention period, 26 months.

Marketing Permission Service Terms and Conditions

The data provided is the responsibility of KELOCELL, LDA, with headquarters at Rua Sousa Pinto, Nº 11, Lote B, 5º A 1250-002 Lisboa.

Access and Users

Access to the website from KELOCELL, LDA implies the user's full and unreserved acceptance of all Terms and Conditions. After acceptance, when consulting, using or downloading the content of the website, you undertake to respect the terms of use.


In order to improve the characteristics and contents of the website, KELOCELL, LDA reserves the right to modify, expand or temporarily suspend the presentation, configuration, technical specifications, contents of the website, at any time, unilaterally and without prior notification to the user. Therefore, we recommend that you consult our privacy policy regularly, so that you are always up to date.

Conditions of Use

The user agrees to make good use of the contents and services of the website, which may never be used for illicit activities or which may be contrary to public order or national defense. The user is authorized to view all information contained on the website, as long as the contents are for their exclusive use and are not subsequently transferred to third parties.

Web Server Logs

In the process of administering this website, we maintain and track usage through web server logs. Web server logs provide information such as: which types of browsers (Internet Explorer, Firefox or Google Chrome) access our website, the time of visit, time of day and which visited page(s) within our website. We use this information to improve the navigation features of our website.

Anonymized or aggregated forms of this data may be used to identify future features and functions to be developed for the website in order to provide you with an improved visiting experience.


We may use technologies, such as "cookies", which can be used to provide personalized information from a website. A cookie is an element of data that a website can send to your browser, and this data may or may not then be stored on your system.

Some pages on our website use cookies to help you navigate and use our website, for example, to help you access secure areas.

Other pages on the website may set cookies to collect aggregated usage information that will be processed to improve the functioning of the website.

Cookies may also be used on our website to remember certain choices you make, such as your geographic region, or other customization. We use these cookies so that we can provide you with a personalized visiting experience when you return/revisit our website.

How we use your information

KELOCELL, LDA may use your personal information to:

  • Fulfill registration requests and services made online;
  • The personal data identified in forms as being mandatory to provide are essential to the provision of the service by KELOCELL, LDA. The omission or inaccuracy of the data provided by the user is their sole and entire responsibility, and may give rise to the refusal to provide the service by KELOCELL, LDA.;
  • Help us personalize content most relevant to your interests;
  • Notify about important news regarding KELOCELL, LDA services;
  • Notify you about new products and services, product updates, technical support issues, events and special offers that we think may be of your interest;
  • Prevent and detect fraud or other prohibited or illegal activities;
  • Protect the security and integrity of the website.

Intellectual and Industrial Property

The intellectual and industrial property rights contained in the website, such as its graphics and computer codes, as well as commercial names, brands and distinctive signs are the property of KELOCELL, LDA.

Any reproduction, distribution, commercialization or transformation of content that has not been expressly authorized by their owners constitutes an infringement of intellectual and industrial property rights, protected by law.

Limitation of Liability

KELOCELL, LDA does not guarantee or be responsible for damages of any nature that result from the following circumstances:

  • Lack of functioning of the website or incorrect functioning of the pages;
  • Uselessness, inadequacy or invalidity of the services and content offered on the website, depending on the results and expectations of the user;
  • The existence of viruses or programs on the user's computer.

KELOCELL, LDA, will not be responsible under any circumstances, including negligence, for loss of business, access, benefits, data, indirect, secondary, special or consequential damages, which result from access or use of website services, or that otherwise fall within its scope.

Our commitment to the security of your data

KELOCELL, LDA ensures the confidentiality, integrity, availability and permanent resilience of the system for recording your personal data. To this end, we have implemented physical and electronic procedures to protect the data we collect online. We use SSL (security certificate when you browse our website), encryption technology when collecting and storing your data.

You can exercise all the rights legally provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, in particular, the right to access, rectify, portability, oppose and forget your data , upon request addressed to KELOCELL, LDA, with registered office at Rua Sousa Pinto, Nº 11, Lote B, 5º A 1250-002 Lisbon or to Email: info@kelocell .com.

How can you contact KELOCELL, LDA

If you have comments or questions about this Privacy Statement, please contact us via email at or at Rua Sousa Pinto , Nº 11, Lot B, 5º A 1250-002 Lisbon.